Picking an Odoo partner is one of the highest-leverage decisions in the whole project. The pitch decks rarely help, the questions do.
Ask these before you sign
- What is your client retention rate, and what happens at the end of a project?
- Who actually does the work, senior consultants or juniors learning on your account?
- How do you handle Odoo version upgrades over the next three years?
- Show me a system you took live more than two years ago that is still running.
- How do you handle our regional compliance, specifically?
- What does support look like after go-live, and who is my named contact?
- How do you scope, and what happens when scope changes mid-project?
- Are you a certified Odoo partner, and at what tier?
- Can I speak to a client in my sector?
What good answers sound like
A strong partner answers with specifics, not adjectives. They talk about named leads, retention numbers, upgrade plans and real systems still in production. A weaker one talks about being "passionate" and "end-to-end" without ever telling you who picks up the phone in eighteen months.
The cheapest implementer is almost never the cheapest outcome. The one whose systems are still trusted years later is.