Support
We don't leave at go-live.
Go-live is the start of the relationship. Our support keeps your system fast, current and matched to the business as it grows.
What our support means
Four things we do, every month.
WatchUptime, backups and performance monitored, so issues surface before you feel them.
FixNamed leads resolve issues to an SLA, not a faceless ticket queue.
ImproveNew features, optimizations and quarterly reviews keep the system ahead of the business.
UpgradeWe track every Odoo release and plan your version upgrades, so you never fall behind.
Support that fits
Three levels of cover. One standard of care.
Every plan is scoped to your system. Pricing is tailored, talk to us.
Essential
Keep the lights on.
- Issue resolution
- Business-hours response
- Monitoring & backups
- Minor configuration changes
Tailored to your scope
Talk to usMost chosen
Professional
Support plus continuous improvement.
- Everything in Essential
- Priority SLA response
- Optimization & new features
- Quarterly system review
- Training refreshers
Tailored to your scope
Talk to usEnterprise
A partner embedded in your roadmap.
- Everything in Professional
- Dedicated success lead
- Fastest SLA & on-call
- Roadmap & change planning
- Multi-entity coverage
Tailored to your scope
Talk to usLet's talk
Keep your system live, for good.
Tell us about your setup and we will recommend the right level of cover.
Book a discovery call →