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Services·Support

Managed Support & SLA

Tiered support plans with response-time SLAs, dedicated functional and technical leads, and monthly health reviews that keep the system in shape.

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At a glance
  • Response-time SLAs
  • Named leads
  • Monthly health reviews
  • Monitoring & backups
  • Continuous improvement

Most implementers treat go-live as the finish line. It is the start of the bill. The months after launch, edge cases, adoption, a business that keeps changing, are where ERP value is either protected or quietly lost, and a partner who disappears at handover leaves you to lose it alone.

Our managed support is built for that period: tiered plans with real response-time SLAs, the same named functional and technical leads who know your setup, and monthly health reviews that catch problems before they bite.

Response-time SLAsNamed leadsMonthly health reviewsMonitoring & backupsContinuous improvement
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Who it's for

This is for you if…

Your ERP is business-critical and downtime is expensive

You are tired of logging tickets with people who do not know you

You want proactive health checks, not just break-fix

Your previous partner went quiet after go-live

What's included

Everything the engagement covers.

Response-time SLAsScoped to how critical the system is to you.
Named leadsThe same functional and technical people, who know your setup.
Monthly health reviewsProactive checks, not just break-fix.
Monitoring & backupsThe system watched and protected.
Continuous improvementSteady optimisation as the business grows.
The outcome

What you walk away with.

A system that stays fast, current and trusted
A partner who picks up the phone years later
Problems caught before they become outages
ERP value protected, not slowly lost
How we deliver

A method built for what happens after launch.

1

Discover

Process mapping and fit-gap against Odoo.

2

Design

Solution blueprint, integration architecture and go-live roadmap.

3

Deliver

Configuration, data migration, training, UAT and go-live.

4

Sustain

Hypercare, managed support and version upgrades.

Questions, answered

Managed Support & SLA, answered.

What is covered by an SLA?

We scope response times to how critical the system is to your operation, with clear priorities. You know how fast you will be answered before you ever need to call.

Will we get the same people each time?

Yes. You get named functional and technical leads who know your configuration, so you are not re-explaining your business on every ticket.

What do monthly health reviews cover?

Performance, data quality, usage, backups and upcoming risks like version support, so issues are caught and planned for rather than discovered in an outage.

More services

Explore the full arc.

Version Upgrades →ERP Health Check →Functional Training →
Let's talk

Let's scope this for your business.

Tell us what you run today and we will map the fastest path.

Book a discovery call →